Last updated: 30Aug2025
At Impulse Panda, we want you to love your purchase. If something isn’t right, we’ve made our returns process simple and fair.
Return Window
- You can request a return within 7 days of receiving your order.
- After 7 days, unfortunately, we cannot offer a refund.
Eligibility for Returns
- Items must be unused, unopened, and in their original packaging.
- Returns must be approved by us first — please contact us before sending anything back.
Non-Returnable Items
Certain items are final sale and cannot be returned or refunded:
- Clearance or sale items
- Party favors
- Clothing – because we use print on demand option.
- Custom or personalized products
- Gift cards
- Digital/downloadable products
Damaged or Defective Items
- If your order arrives damaged or defective, please contact us within 48 hours of delivery.
- We may ask for a photo of the product and packaging so we can file a claim with the carrier.
- Once confirmed, we’ll send you a replacement or issue a full refund — whichever you prefer.
Refunds
- Once your return is received and inspected, we’ll notify you by email of approval or rejection.
- If approved, a refund will be processed to your original payment method.
- Please allow a few business days for your bank or card provider to post the refund.
Late or Missing Refunds
If you haven’t received your refund yet:
- Recheck your bank account or card statement.
- Contact your card provider — sometimes it takes a few days for refunds to appear.
- Contact your bank — there may be additional processing time.
- If you’ve done all this and still haven’t received your refund, please contact us at hi@impulsepanda.com.
Exchanges
- We do not offer exchanges at this time.
- If you want a different item, please place a new order.
Gifts
- If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the return once approved.
- If the order was shipped to the gift giver, the refund will be issued to them.
Return Shipping
- We cover return shipping costs.
- Once approved, we’ll provide you with a prepaid return label or reimburse your shipping cost if paid upfront.
- For expensive items, we recommend using a trackable shipping service.
Customer Responsibility
- We cannot accept returns for items ordered in the wrong size or variation chosen by the customer.
- Orders placed with an incorrect shipping address entered at checkout are not eligible for a refund.
- Packages marked as delivered by the carrier but reported missing are not covered.
Please double-check your details before completing your order.
Need Help?
If you have any questions about refunds or returns, we’re here to help:
📧 Email: hi@impulsepanda.com
📍 Address: Montreal,Canada.